Support

Imaji is made by one person. Email reaches me directly, and I answer every message — usually within a couple of days.

01Getting help

The fastest way to get help is to email support@kandaapps.com. It helps if you include:

• your device and iOS or Android version,
• what you were trying to do,
• a screenshot, if there was something on screen.

Please don't attach photos you'd rather not share — a description is usually enough, and I'll ask if I need more.

02Credits and allowances

What is a credit? AI operations are metered in credits, because they cost very different amounts to run. Removing a background is cheap; generating five seconds of video is not. Credits let one allowance cover both honestly instead of forcing separate limits on each.

The cost of each operation is always shown next to it in the app, and your remaining balance sits at the top of the AI tools screen.

Do unused credits roll over? No. Your allowance resets at the start of each billing period and unused credits don't carry forward.

Can I buy more credits? No. Credits come with a plan and can't be bought separately. If you're regularly running out, the higher plan is the answer.

What if a generation fails? You aren't charged. Credits are held when an operation starts and only taken when it succeeds — if it fails or times out, they go straight back to your balance.

A perfectly normal photo was refused. Every image is automatically screened before processing, and the check is occasionally wrong. It costs you no credits. Please email me with a description so I can look at the threshold.

03Subscriptions and billing

How do I cancel? Subscriptions are managed by Apple or Google, not by me — I can't cancel one for you. On iPhone or iPad: Settings → your name → Subscriptions → Imaji → Cancel. On Android: Play Store → profile → Payments & subscriptions → Subscriptions → Imaji.

What happens when I cancel? You keep your plan and its full allowance until the end of the period you've already paid for. Nothing is cut off early.

I paid but the app still shows Free. Open Settings → Restore Purchases. If it's still wrong after that, email me with the email address on your Apple ID or Google account and I'll check it against our records.

I want a refund. Refunds go through the store you bought from, not through me — I have no ability to issue one. Use reportaproblem.apple.com or Google Play's refund flow. If something is genuinely broken, email me first — I'd rather fix it.

Will I be charged when a trial ends? Yes, unless you cancel at least 24 hours before it ends. The trial length and what happens next are shown on the subscription screen before you confirm.

04AI results

The result doesn't look like the example. Example tiles show what a preset is aiming for, not what you'll get. Generative models aren't deterministic — the same photo and preset can produce different results each time. A clear, well-lit photo where the subject fills a good part of the frame gives the model the most to work with.

It changed my face. Presets are built to hold facial features while changing everything around them. When a result comes back with the wrong face, it's a failed result — please report it, because that's a preset I need to fix.

It didn't change enough. The opposite failure, and just as real. Some presets need a base photo that gives them room — a full-length shot for a costume, an object on a plain background for a product effect. If a preset consistently does nothing on your photos, tell me which one.

Can I use the results commercially? Yes. See §05 of the Terms for two honest caveats about ownership of AI-generated work.

How long does a video take? Usually under a minute, sometimes longer when the provider is busy. You can leave the screen — the job runs on our servers and the result appears when it's ready.

05Your photos and account

Where are my photos stored? On your device. Imaji doesn't upload your photo library, and it never scans it. Only the single image you pick for an AI operation leaves the device, and we don't keep it. The full detail is in the Privacy Policy.

Are my photos used to train AI? No. Not by us, and not by our provider — our agreement with them doesn't permit it.

Do I need an account? No. You can edit and use the AI features without one. An account exists so your entitlement isn't tied to a single device.

How do I delete my account? Settings → Account → Delete Account. This removes your account data within 30 days. Photos on your device aren't touched — delete those from the library, or by removing the app.

I got a new phone. Install Imaji, sign in with the same account, and use Restore Purchases. Projects live on the old device's storage, so export anything you want to keep before you wipe it.

06Troubleshooting

A job seems stuck. Check the Jobs screen. Jobs that fail release their credits automatically. If one has been running for more than about ten minutes, email me the approximate time and I'll look it up.

The app is slow or images look wrong after an edit. Try closing and reopening the app. If a specific photo reproduces it every time, that's very useful to know — tell me.

Export failed. Check you have free storage and that Imaji has permission to save to your photo library (iOS: Settings → Imaji → Photos).

AI features unavailable. They need an internet connection. If you have one and they're still unavailable, a provider may be having an outage — try again shortly.

07Reporting a problem result

If a generated image or video is offensive, unsafe, or depicts someone inappropriately, report it from the screen where it appears, or email support@kandaapps.com with "Report" in the subject line. Reports are read and acted on.

If you believe content infringes your copyright or depicts you without your consent, email the same address with enough detail to identify it and I'll respond promptly.

08Contact us

Kevin Moore, trading as Kanda Apps · Ireland
support@kandaapps.com

For privacy requests — access, correction, deletion — use the same address and say what you'd like; see §11 of the Privacy Policy.